NS
Neliswa S

1 reviews | Active since Oct 2019

12 Dec 2019, 09:13

Disgusted

Good day

My subscription is due the 20th of every month, on the 22nd of November i visited one of your dstv agencies in wynberg capetown to make payment. Payment was successfull and received proof of payment The next day my subscription was disconnected saying i have not made payment? I called your call sent the proof of payment as requested everything was sorted After a week my subscription was then disconnected again? Payment not reflecting i than called the call center again regarding the issue was then told i need to go back to the agency where payment was made, I did as advised was thm requested to provide with my bank statement tl prove payment, i did as requested To make the story short it been 3 weeks without my subscription i have been calling your call center for the issue to be sorted as i sent everything from my side, however i been given the run around Im appauled by the service i recieved from both your call center more especially from one your agents Logan Visagie as well as the wynberg dstv agency is very useless can somebody please sort out my issue

Regards

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Dec 2019, 12:23
Official
 Hi, 

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible. 


Kind regards 
DStv: Hello Peter Team