Disgusted

I have never experienced such crude incompetence from their customer service department, I spoke to a number of a their agents, Zanele , Thulane, Busiswa, the list goes on and on, I have a extra view subscribtion on my account, I pay 567 monthly, in February 2024 they charged me 700, I called numerous times to let them know abt this and told exactly what happened and what they need to do to make it right , but none of them knows what I'm talking about, talk about sheer incompetence, it's either they arrogant or simply untrained, cos my problem is really not a train smash, it just needs a credit to be passed on qcc and all will be well, hopefully a trained and fully competent supervisor or manager will call me to save face and finally resolved this problem.