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Nomsa N
1 reviews | Active since Sept 2016
03 Jun 2020, 16:06
Disgusted
Dstv has the most disgusting service there is and they won't take accountability for their agents. I called in to add extra view on one of my decoders but ended up with an extra R400 to pay this month. I've sent emails but I guess I don't deserve a response. There's still no response as to why I have to pay for their agent's incompetence.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Jun 2020, 16:30Hi Nomsa Nkosi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Jun 2020, 16:30
Official
Hi Nomsa Nkosi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
NN
Nomsa N's updateReviewer Update
05 Jun 2020, 09:41Why am I being charged a cancelation fee when it was the agent's mistake it got cancelled. She didn't say anything about automatic cancelation if I add extra view. This costs me an extra R360. Wouldn't it make sence to inform a client that adding extra view will result in the client paying a cancelation fee?
NN
Nomsa N's update05 Jun 2020, 09:41
Reviewer Update
Why am I being charged a cancelation fee when it was the agent's mistake it got cancelled. She didn't say anything about automatic cancelation if I add extra view. This costs me an extra R360. Wouldn't it make sence to inform a client that adding extra view will result in the client paying a cancelation fee?