DISGUSTED

I got a call from OnAir regarding an explorer 2 deal which was very attractive and I took the deal. The decoder was installed and all was fine but to my surprise I am unable to enjoy the explorer benefits because I am on compact so I need to upgrade my package with Multi-choice in order to benefit from having the explorer , number 1 the agent who sold me this deal never mentioned that I won't be able to use the explorer if I am on compact, upgrading my package is also not an option as I will not afford it. I just called OnAir now to complain about this and spoke to he most disrespectful call center agent by the name of Sandile MPosana who was extremely rude and kept on arguing with me , he actually told me that I was supposed to know that the plan that I am on is accommodating the explorer and that it was not the agent's responsibility to inform me. So I was ******* into buying something that I will not use unless I upgrade my plan with OnAir. Can I Also ask where THEY got my details because Multi-Choice has informed me that they never shared my details with these ******????????? I want this contract canceled and come and collect your stupid explorer better yet pay for my subscription upgrade as I was misled. RESPOND TO THIS AS I NEED TO TAKE THIS MATTER TO THE OMBUDS. YOUR COMPANY MUST ANSWER TO THIS. I AM STILL WAITING FOR A MANAGER BY THE NAME OF Kershen Pillay to contact me..............................