PN
Pauline N
1 reviews | Active since Nov 2009
12 May 2015, 09:19
DISGUSTED..
CASE NUMBER: ***<br> 10 DAYS I HAVE BEEN QUERING INCORRECT ENTRIES IN MY ACCOUNT AND I HAVE NOT BEEN CREDITED PART PAYMENT FOR MY PVR UNIT (PAYMENT DONE IN MARCH). MY ACCOUNT HAS NOT BEEN PROPERLY RECONCILED WITH MANY INCORRECT ENTRIES AND I AM INFORMED DPP SHOULD CORRECT.<br> <br> MY 2 DSTV UNITS HAVE BEEN DISCONNECTED. I HAVE FINALLY PAID THE R866.00 TODAY, DEMANDED BEFORE THEY CONNECT ME AGAIN.<br> <br> MULTICHOICE EMPLOYS *********** PEOPLE, WITH NO CARE OR CLUE WHAT INFORMATION THEY GIVE TO CLIENTS. THEY CARE VERY LITTLE ABOUT THE LOSS OF TIME AND MONEY FOR CLIENTS.<br> <br> I WAS INITIALLY TOLD I HAD TO PAY R1166.00 BEFORE MY UNITS WERE DISCONNECTED, AFTER PAYING R1170.00 YESTERDAY, I ASKED A Boitumelo Semfeng from [Email Removed] TO CONFIRM THAT MY UNITS WERE NOT DISCONNECTED, THIS IS THE ANSWER I GOT:<br> <br> Thank you for payment of R1170.00 made 11.05.2015. The payment is reflecting on your account.<br> <br> I LATER PHONED MULTICHOICE I WAS TOLD MY UNITS WILL NOT BE CONNECTED UNTIL I PAY R865.00. TODAY Boitumelo Semfeng ASKS ME TO PAY R336.88, WHO TRULY RUNS THIS PLACE?<br> I HAVE PAID THE R866.00, I AM DISGUSTED BY MULTICHOICE BILLING ME MANY INCORRECT CHARGES. PLEASE CONNECT MY UNITS??
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DStv (MultiChoice)'s replyOfficial
13 May 2015, 14:28Hello paulngwe,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultants and your service has been reconnected and the billing on your account corrected.
We do apologies for the inconvenience you experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultants and your service has been reconnected and the billing on your account corrected.
We do apologies for the inconvenience you experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply13 May 2015, 14:28
Official
Hello paulngwe,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultants and your service has been reconnected and the billing on your account corrected.
We do apologies for the inconvenience you experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultants and your service has been reconnected and the billing on your account corrected.
We do apologies for the inconvenience you experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Regards
Rupert
Best regards,