MR
Muriel R

1 reviews | Active since May 2018

04 Feb 2020, 09:08

Disgusted

Good Day made my payment on the 23rd of January was told no payment was received. Called dstv same day waited on the phone for 45minutes after sending POP for them to allocate and re-connect. 25th got another sms stating no payment received dish switched off called in again waited another 45 mintes for them to attached and re-connect wich was done again after long waiting 27th once again received another sms no payment received same process called DSTV stayed on the line for another 45 mintes and no help as call got cut and they could not even call back to further assist. called back had to hold for another 45 minutes till the dish get re-connected every two day i am sent a sms that payment is not received and i have to call and keep sending POP thru to date i have not heard a thing from DSTV i called in again yesterday the 03/02/2020 to date i am waiting for the dish to be connected i was told wait 5 mintes and it will be on still nothing. i wasted so much money on airtime and still my query is not resolved this has been the worst experience ever DSTV gets a tripple 0 rating at this stage. As i feel someone could at least have called back and given feedback if there were system problems i am really totally disgusted at this point.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Feb 2020, 11:13
Official
Hi  Muriel R, 

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team