CM
Craig M

1 reviews | Active since Nov 2011

01 Jul 2017, 08:00

Disgusted 3 weeks later

<p><br />Few weeks ago I questioned this instead of dealing with my requests all this has just become worse more annoying than ever. Goes to show your customers are **** in your eyes I've sent numerous emails called countless times and Nothing has been sorted here plzzzzzzzzzzz </p> <p>This is honestly becoming really really annoying now I've asked so many times and have sent so many emails made many calls my account is now on R1431. Please look at the trale of these emails I've sent look at my issue how can I be owing this amount after I got my account up to date 2200 payed on the 16th wasn't my account on zero then?? Than I payed 650 on the 5th of June how can I be owing this amount I am so sick of being tossed around the whole time yet you speak of priding yourself with a good service first I was R 40 something rand and was t that by the 2nd of July id have to pay 912 or something than I got this email on my attachment. Yet nothing compares to this amount I'm pleading with you for almost a month now please fix this. I payed 2200 to get my account up to date and reactivated but I asked that lady to put it on residential so from the 16th of may I was suppose to be on residential a i payed my arrears. This wasn't a full month as my services was suspended 5th of June I payed R650 which wasn't suppose to go into price lock at all. Why is nobody doing anything about this instead I get a new instalment what the heck please look at the attachment and please go back to the call on the 17th of June. IM pleading with you please stop giving me such **** treatment.</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Jul 2017, 08:28
Official

Dear Craig

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Jul 2017, 10:52
Official

Good day Craig

Thank you for sending us your query.

Firstly, please accept my sincerest apology for the your inconvenience and the frustration caused.

We are liaising with our finance team for further assistance regarding your account. The other reason for this is that we need to ensure that your payments don't reflect in the Price Lock account. You will be updated once the necessary adjustments are made.

Please bear with us, we are committed to resolving your query.

Once more, thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Jul 2017, 11:32
Official

Good day Craig

Our records show that you have been contacted regarding your DStv account.

The credit balance of R587.09 has been transferred to your Residential account and the Price Lock account is cancelled.

Currently, the residential account reflects a credit balance of R1432.09 and the service is active.

Please feel free to contact us if you require any further assistance.

Kind regards

Dinah

Best regards,