Disgusted

I bought my explora from a friend the machine is only a couple of months old i tried for last 2 days to activate the explora i did the change of ownership cancelled the insurance on the decoder etc im still waiting for the email to confirm the change of ownership my kids keep asking me why they cant watch there programs i phoned today atleast 5 times and every time some one would phone me back in 2 hours until now no luck im very disapointed was very excited about the explora but now regretting that i ever bought it...Utterly DISSAPOINTED