Disgust at DSTV call Centre service

If DSTV wants to outsource their call center then at least do it with a professional, customer centric provider. I was in utter disgust and shock at the service I received from a Wesley Moodley from the ISON Call Centre in Durban yesterday. My at my cost was 55 minutes and still unresolved. Apparently they cannot call customers back, their senior managers have no direct numbers, all managers are in meetings at 15h00 on a public holiday just to mention a few of the issues I experienced. Waiting for a call from a senior person from DSTV to see how they can remedy this situation.