disgussed and extremely upset

<p>The debit order returned, because of insufficient funds. My dad made payment on 10 August 2016 at 18:22pm via EFT (amount of R938.00 was paid, amount that was shown on debit order returned) and he send through the proof of payment to Fortune Khoza. Now Miss Khoza only reconnect the services for MR AWJ Schoeman, Smart card number ********** 7433, telephone number ********** 364(do not have his id with me). But she did not reconnect the services for Mrs ER Schoeman ID ********** 042084, smart card number ********** 983, telephone number ********** 753.</p> <p> </p> <p>On 11 August 2016 I phoned on behalf of my mother (ER Schoeman) and asked for her services to be reconnected, where I got treated so bad(please send your agents for proper customer service training, because it sucks). I spoke to Bryden and he reconnected it. Thanks Bryden.</p> <p> </p> <p>Unfortunately our services and my mothers’ services got cut again. And this after proof of payment was sent twice already. REALLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Ntombi even sent me confirmation of the account been active and now it is cut again.</p> <p> </p> <p>When is this going to stop and when is the accounts department going to learn how to read a bank statement??? Or rather follow up with the clients if something is unclear .</p> <p> </p> <p>Proof of payment is attached again. </p> <p> </p> <p>My grandmother is 84 years old and this is the only form of “communication” for her during the day.</p> <p> </p> <p> </p> <p>I am sorry to say. I am going to report this matter on Hello Peter. This has to stop TODAY !!!!!!!!!!</p> <p> </p> <p>May I ask if you can give feedback, regarding this matter via email ********** <p> </p> <p> </p> <p>Hope you all will find this letter in order and will solve this within the hour!!!!!!!!!!!</p> <p> </p>