disguisting service from Call centre

ive been trying to do a change of Ownership for a decoder that i own whic i activated on an extra view package and no 1 who is employed ther from Agents, Team leader to the manager Chanty who kept on telling sorry and explaining the process its 5 days being on the phone with explaining my story to mutliple agents. m really annoyed if they had a competator they wouldnt treat their customers like trash