DISGUISTING SERVICE FOR R479

For over a month channel 161 and 194 are scratchy,I have reported the matter and I was told about a technical issue and the matter would be escalated.I called again after a few days and was told the same story,one consultant said I will even get a discount.The consultant called back the same day and told me to visit my nearest multichoice and I told her I am 9 months pregnant I can't leave the house and join their long queues,she said she will call me back and this was a week ago.I am still waiting for her call.YlFrom the 27th my channel's were blocked and I had to pay extra money for reconnection today.I called the callcentre and asked to speak to a supervisor and guess what Snenhlanhla or whatever she calls herself put me on hold and later asked for my ID.WHAT NONSENSE IS THIS MULTICHOICE NOW THIS IS WHAT I CALL DISRESPECT FOR YOUR CLIENTS.I ran out of airtime and asked they call me back but they did not.This goes out to show the level of disrespect for making payment every month.