DISGRUNTLED UNHAPPY CUSTOMER. WASN'T EVEN GIVEN A REFERANCE NUMBER AND DIDN'T HAVE TO SIGHN ANY DOCUMENTATION

Had a problem with my DSTV decoder On Saturday 10th April,2021 i had gone to mall of the south in the hope of having my decoder replaced with minimal fuss. Upon arriving at the store I was horrified at the treatment received, people who should not have been in the store( Covid related) where in the store, there was NO supervision . there where 3 cubicles but only two cubicles where operational, the phones where left to ring without being answered, a fourth cubical where the phones just rang was accompanied by what seemed to have been a supervisor who sat drinking his red bull and couldn't give two hoots as to what was happening in the store, when closing time approached, he just got up, said goodbye to the consultants and left. customers where disgruntled and expressed their frustration with the way we as the public where being treated. the consultants where jumping around as though they where having a great time. After having sat there for one and a half hours I EVENTUALLY got to the counter to be helped by a consultant, I explained the problem, still jumping around the consultant said NO problem and started reloading the new decoder, told me i could go home and plug the decoder in and all would be in order. Well let me tell you, I ended up having to get a technician out to sort the problem out. the technician spent a lot of time on the phone with a technician to get the problem resolved, which by the way cost me money I actually should not have had to pay if the technician at the mall of the south took the time to do the necessary properly. In conclusion I feel there should be some sort of control in this store as it leaves much to be desired. After all why should we as the public have to put up with *********** behavior (NO SUPERVISION ) Sad that everything is just falling apart . The above experience has left me an unhappy customer.