Disgruntled Multichoice customer

Good evening

I have been struggling for over 4 weeks to get my services reconnected. My account was paid on the 31st of August 2022 (R305) for Access package, and this was paid seven days before my payment date. But to my dismay both my decoders, the primary and the secondary decoders have been blocked due to someone's incompetency at multichoice. I'm on Access package but I'm now charged for Premium, a package which I've never subscribed for and never had! I have been sent from pillar to post by different customer service agents, spoke to Vuyiswa Maphoso who assured me that the issues has been resolved. These is what she said "Please kindly note that I when I assisted you, services are active and I was able to link the Xtraview". Now all of a sudden the reason why Services are disconnected is due to short payment. They claim I need to pay an extra Total R 363.97

Also spoke to Naledi and she also confirm that the services has been restored but still up until today.

The latest agent I spoke to was Zanele Mavundla who then said the issue has been escalated and it will take another 48 hours to resolve this issue, However my issue is that I have been calling and sending emails for more than 2 weeks now!

Can someone resolve this matter urgently because I cannot be paying for a service which was not rendered!

No one has bothered to call me since I have lodged this complaint!!!!!

I'm disgusted