IR
Ian R

1 reviews | Active since Dec 2012

01 Oct 2024, 16:04

Disgruntled DSTV subscriber

The CallCentre is the worst experience a customer can get. If ever you want to experience customer service at it's worst, call the DSTV call center. I re-instated my subscription on 20 August 2024 under the price lock option for R899, which the Advisor confirmed will include DSTV, Showmax, and Disney+. Low and behold, I get told today that the subscription for what I want is R949. I then called in, speak for 5 minutes, but get put on hold with the hope from the Advisor that you would end the call. This is how the DSTV call centre solves their issues. I suppose they are not even monitoring the HelloPeter platform to actually care about their clients....

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Oct 2024, 16:44
Official
Hi Ian, 

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible. 

Kind regards, 
DStv: Hello Peter Team
IR
Ian R's update16 Oct 2024, 13:55
Reviewer Update
To date, still no feedback