MP
Mavis P

1 reviews | Active since May 2022

05 May 2022, 19:08

Disgruntled dstv customer

a few seconds ago šŸ˜„ Welcome to DStv, remember to SIGN IN at the top right of the main page. 7 minutes ago Hi I'm extremely furious with the service. I received from dstv. I made a payment of R1000 on the 24th April however I cannot watch any of my shows due to my services being disconnected. I didn't quite catch that. Please rephrase your question or select an option from the menu below šŸ‘‡ Check Balance Manage Holiday Home Clear Error Contact Us | Speak with an Agent a few seconds ago I'm extremely furious with the service. I received from dstv. I made a payment of R1000 on the 24th April however I cannot watch any of my shows due to my services being disconnected, from 4am in the morning. I called to speak to an agent I informed him that I dstv had disconnected on the Sunday and again today. I had emailed my proof of payment, the agent acknowledges the receipt showing the paid payment for the 24th. I waited for 25 minutes after which he says I must wait for another 24 hrs for them to assess the problem before they can connect my dstv. I called and asked to speak with a supervisor after waiting for so long they disconnected the call. Up until now my TV is disconnected and no supervisor has called back

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Replies (2)
MP
Mavis P's update05 May 2022, 19:59
Reviewer Update
Precisely I paid on the 24th April, I will state again I'm paying for a service that I am not receiving. Up until now whilst dstv is working on THE PROBLEM I REMAIN PAYING FOR NO SERVICE. YOUR RESPONSE IS THE VERY SAME RESPONSE I HAVE RECEIVED. WHY SHOULD I PAY FOR DSTV TO ATTEND TO THIS PROBLEM. THE PROOF OF PAYMENT IS REFLECTED. WHY IS THE SERVICE NOT CONNECTED WHILST DSTV ASSESS WHATEVER IT IS YOU GUYS NEED TO ASSESS. This service is despicable and **************** on DStv part.
MP
Mavis P's update05 May 2022, 20:08
Reviewer Update
This is my dstv no ***0
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