Disgruntled DSTV customer

Once again I was ****** by DSTV insurance, I never used my dstv for 4 months. Then on the 4th July 2024, I reconnected it and was told I owe them 3 months of dstv insurance yet I was not using the service. To top it up I have an email stating that my insurance is terminated. So then today on the 17th July I discover my services are disconnected again. When I call I am told that my services are disconnected because i owed them 316 rands for insurance they had to cut my services . Yet when reconnecting I was nor told this. Also none of the persons working there know what they even talking about . They outright rude.