Disgruntled DSTV Customer

Hi I have an ongoing issue with DSTV. I am a Premium Subscriber and have been for many years. I currently use the DSTV Now app on my Smart TV and have been doing so since January this year. I have had no issues with it and have been able to view all channels on the app. Since Friday 1st May, I have only been able to view certain channels - I phoned DSTV contact Centre and spoke to an uninterested Agent that sent me to the DSTV Now live chat system. I have contacted this live chat system 4 times since Friday and my issue is still not resolved. Each time I am informed that I have log in and out of my App in order to view all channels. The last straw was a ‘person’ on the live chat that informed me that this usually happens when I upgrade/downgrade or have had my service disconnected. I informed said ‘person’ that I am a Premium Subscriber and my account is up to date, so that reason would not apply to me. Unfortunately I was met with the same response :-( I cannot get through to anymore on the contact Centre and the live chat option has not yielded any results. Please help!