Disgruntled customer

I had the worst experience of my life these past 2days. I upgraded on the app and got a message that the amount of the upgrade will be deducted on the next debit order date since I pay by debit order. I relaxed and watched. A few days down the line I was disconnected apparently due to non-payment. I called and was told I was supposed to pay that amount by cash or EFT or other method. I paid there and then. I was connected again but now my PVR functionalities/features were disconnected. I called the Pretoria MultiChoice line on the 10th of Jan 2024 @20h00. The lady Mamela Ntenteni was unable to assist, telling me she doesn't know what to do. I asked her to seek assistance from a supervisor or someone. She agreed and put me on hold for 22min 57 seconds and then dropped the call in my ear. I then called the Joburg line. The guy could not assist too, I was on hold for 17minutes while he was trying to fix. He then logged a call *** and told me to check again today the 11th of Jan 2024 in the evening. I called @18h23 and was put on hold again for 31min 31sec only to be told they could not help and only the DSD or whoever can help. Another ***. I went on the chat line someone called Vusimuzi requested my details and ghosted me. Due to their misinformation on the app now I am suffering the consequences of their incompetency. Multichoice is full of promises they can't keep. Even their rewards have turned bogus. I won an airtime voucher for R75 and even now still waiting for the voucher 4months down the line.