Disgruntled Customer

Hello Peter

I'm writing this review as I'm unhappy with the service received from DSTV tonight. In July 2019, they advertised a promotion for Compact Plus at R460.00. I then contacted them through their DSTV NOW communication line to have my package upgraded from Compact to Compact Plus which was actioned as per my request with no explanation to me on the terms of the upgrade that the promotion is only for 2 months. To my surprise this month I received a statement advising me to pay around R530.00, and it was only at this point I was told the promotion was only for 2 months, and that they can't have my package downgraded to my original Compact until Oct 20th, 2019. I'm told to pay extra R72 as they can't downgrade me. I told Sibusiso I won't pay it and all I want it for my service to be downgrade he gave me reference no. ***0-i116.

Please help me escalate this to the DSTV bosses and advise them I won't pay the extra R72.00 and want my service package downgraded immediately.

Regards Itumeleng