HB
Heather B
1 reviews | Active since Aug 2015
18 Nov 2015, 19:02
Disgruntled Customer
I pay a subscription of R942.00 every month. However I am not getting the service I am paying for. The DSTV Catchup feature has not been updating for the past month! When my husband called the Multichoice Call Centre this evening 18-11-2015 it was confirmed by Thandi the call centre agent he spoke to. So if Multi choice was aware of their \problem"why did they not have the decency/courtesy to inform their paying customers? I am certain if I do not pay my subscription I will be notified and blacklisted! So why am I not getting the service I am paying so much for? Disgusting Service from Multichoice!!! """
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 Nov 2015, 07:50Hello Heather.Bunting,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply19 Nov 2015, 07:50
Official
Hello Heather.Bunting,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,