Disgruntled customer

I need to know if DSTV is having network issues once again. I have emailed the person i was initially dealing with however to get feedback it seems I need to revert to logging a Hello Peter review. My DSTV was down for about 4_ 5 weeks and i constantly followed up eventually having a tech come check my dish this technician was really helpful and resolved my issue. Two days ago DSTV had an error saying DSTV is experiencing network difficulties and thereafter my error went to an E48 error i have done all the routine things the agents advise us to do but it still isn't resolved i'm paying for having a service that is more off than it is on. I need this resolved ASAP as DSTV is quick to put off their service for none payment but take forever to resolve customer issues