Disgruntled Customer

Good day DSTV

On the 29th January 2021: we took the primary dstv explora to multichoice as we were not able to record, watch catch up and even pause

Once the replacement was plugged in we noticed that the extra view was not working, after 3 calls we eventually had the extra view explora work but not the HD

Customer *** - we are still waiting for extra view tech to call (30th January 2021)

On the 30th January 2021 all three decorders was taken back to multichoice and confirmed everything was fine... Which was not the case as we received the following errors on both days E48 and E143.

Both days we called customer service and was provided with our account outstanding it went from R1109 to R1125. 77 how is this what is for? Why are we been charged for the inconvenience that we are experiencing from dstv when everything has been working fine all along and now we expected to Upgrade since it's only giving us issues when we are called regarding the new explora ultra...

This is ridiculous I do not have the airtime or pleasure of calling dstv and now being told go purchase a splitter, cable or even a new decorder.

We have been faithful with paying our account including insurance - why is dstv not loyal to us.

I expect answers and I expect a resolution ASAP.

Many thanks Kerzlè Ann Fonseca (Watkins)