Disgruntled customer

I have spent the last 30 minutes chatting to an agent via Whatsapp called Ntshembo trying to get my channels list to display to no avail, my account is current and she assures me that on her end my services are active but when i switch on my Tv it tells me verifying your account then afterwards the bouquet package doesn't load only 4 sport broadcast. I am so frustrated because one pays exorbitant fees for repetetive content yet when you try get assistance the service is so disgusting, no wonder people are cancelling their dstv subscriptions, if it wasn't for my love of soccer i would have long cancelled.