Disgruntled Cuatomer

Customer Number ***<br> The time line below explains why:<br> o On 17 March 2016 I arranged with one of your call centre agents to pay upfront for a year from 1 April 2106 to 31 March 2107. I was assured three times that it is arranged and a debit order for R 8569.00 would go through on 22 March 2016.On the 22 march 2016 a debit of R779.00 went through my account, not what was agreed on the 17 March.On the 22 March at - 08:10 I phoned the call centre again and upon my request spoke to a supervisor by the name of Zanele. She confirmed that there was no notation of my profile of my telephone call of 17 March 2016. I again explained to Zanele what I wanted and she said she would look into the matter and phone me on 24 March 2016......guess what happened no call from Zanele.On 24 March at - 15:10 I phoned again and spoke to an agent Buhle. I again explained what has happened and she said a supervisor with the name Tebisa would call me back upon finishing a call......guess what no phone call. On 24 March at -15:40 another phone call to a supervisor with the name Given who promised to send me an email with banking details this never happened.