Disgruntled Client
<p>If I DSTV had a competitor in SA, I would cancel my subscription!!!!!!!! My subscription has been suspended yet again and I have been back and forth with your call centre agents, no one seems to be able to help me. No two people can give me the same answer to my questions.</p> <p> </p> <p>Please get one of the supervisors to call me, someone I can hold accountable this time around. I am tired of speaking to people I can't trace. this is really irritating. you don't take your customers seriously it seems.</p> <p> </p> <p> </p>
Customer Number ********** 4
Customer Number ********** 4
Dear Mr ZM Mzimba
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Could you kindly provide us with the MultiChoice customer, smart card or identity number of the account that you are referring to. Please be advised that it is very important to provide us with the correct information of the account holder in order for us to assist accordingly.
Upon searching with the e-mail address provided we could only call up a MultiChoice Customer number ********** 2 under the name of Mr ZM Mzimba, that was last in used in the year 2012. If we use the contact number provided on complain to search for information, we are able to call up different information. Customer need to let us know in complain when other customer or account holders information are provided for security reasons.
We promise should we have the correct customer information and the name the account is on we will be able to resolve your problem as soon as possible.
Regards
Nesta
Best regards,
Dear Mr ZM Mzimba
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Could you kindly provide us with the MultiChoice customer, smart card or identity number of the account that you are referring to. Please be advised that it is very important to provide us with the correct information of the account holder in order for us to assist accordingly.
Upon searching with the e-mail address provided we could only call up a MultiChoice Customer number ********** 2 under the name of Mr ZM Mzimba, that was last in used in the year 2012. If we use the contact number provided on complain to search for information, we are able to call up different information. Customer need to let us know in complain when other customer or account holders information are provided for security reasons.
We promise should we have the correct customer information and the name the account is on we will be able to resolve your problem as soon as possible.
Regards
Nesta
Best regards,