Disgruntled!

On the 06th of December 2017 I app**** for the Pricelock deal (R959). It took them two weeks to respond and in that response I had to call on all occasions. eventually I was told that the application had been approved and I would receive a call for the delivery. No call cane through and on the 15th of December as I was at work I receive a call that the courier guys are at my gate! (annoying coz I was waiting for communication to be told when this would be delivered) none the less I make a plan to receive this. On the 15th when I called to ask what was the hold up the consultant I spoke to told me nothing but that she had escalated the case and they would call me back and let me know when delivery would be made and all of that. Fine it was delivered and installed. To my surprise yesterday moning I am debited R1666.62. I call to check what is going on and I am told that it was a pro rata.. no one told me anything about this! I am so livid I could cry! what ****py service is multichoice running!??? I am tempted to just change banking details and **** out of this stupid deal!