NM
Nthabiseng M
1 reviews | Active since Dec 2019
20 Dec 2019, 18:32
Disgracing service.
My experience with DSTV has been nothing but unpleasant. After I have requested to have a 3rd view linked to my viewing, their own accredited installer is unable assist me. He came and messed up my viewing now all the decoders are not playing and it has been a week. I have spend over R200 airtime calling their call center agents who are also ***********. I have paid their installer, bought all the extra hardware from him which was recommended by the call center agent. Now I am stuck without any view whilst I've paid their subscription and paid for the additional 3rd view which hasn't played since it was connected.
As if that is not enough, I spoke to one of their call center agents Nqobile today who decided since she is unable to assist me she will put me on hold for 35 minutes, this is after I already spent 20 minutes on the phone with her. How does a company have an employee who is supposed to be the face of dstv put a customer on hold for 35 minutes? In all I was on the phone for close to an hour. This is all after I have spent so much money on their hardware that not only the installer can not connect but even their call center agents.
I am very disappointed at DSTV after being a loyal customer for so many years.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Dec 2019, 08:07Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Dec 2019, 08:07
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 Dec 2019, 12:04Hi Nthabiseng Mtshali,
We have tried to contact you on ***), at 11H41AM to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Please confirm by sending us an email on our direct help line if your services are active and playing or you still need further assistance. When you send us an email at ***, and request for us to contact you, we will definitely give you a call back and assist further.
We do need more information from you to assist with the technical issue. We do need the details of the installer that came to your enable us to verify is the installer is accredited or not. If the installer is a MultiChoice accredited installer we will escalate to our senior installers department to intervene on the work he did. If the installer is non-accredited we will recommend that you visit our website https://www.dstv.co.za/get-dstv/installers/ and contact a MultiChoice accredited installer.
Again On the behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent, Sinqobile. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We have tried to contact you on ***), at 11H41AM to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Please confirm by sending us an email on our direct help line if your services are active and playing or you still need further assistance. When you send us an email at ***, and request for us to contact you, we will definitely give you a call back and assist further.
We do need more information from you to assist with the technical issue. We do need the details of the installer that came to your enable us to verify is the installer is accredited or not. If the installer is a MultiChoice accredited installer we will escalate to our senior installers department to intervene on the work he did. If the installer is non-accredited we will recommend that you visit our website https://www.dstv.co.za/get-dstv/installers/ and contact a MultiChoice accredited installer.
Again On the behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent, Sinqobile. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply23 Dec 2019, 12:04
Official
Hi Nthabiseng Mtshali,
We have tried to contact you on ***), at 11H41AM to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Please confirm by sending us an email on our direct help line if your services are active and playing or you still need further assistance. When you send us an email at ***, and request for us to contact you, we will definitely give you a call back and assist further.
We do need more information from you to assist with the technical issue. We do need the details of the installer that came to your enable us to verify is the installer is accredited or not. If the installer is a MultiChoice accredited installer we will escalate to our senior installers department to intervene on the work he did. If the installer is non-accredited we will recommend that you visit our website https://www.dstv.co.za/get-dstv/installers/ and contact a MultiChoice accredited installer.
Again On the behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent, Sinqobile. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We have tried to contact you on ***), at 11H41AM to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Please confirm by sending us an email on our direct help line if your services are active and playing or you still need further assistance. When you send us an email at ***, and request for us to contact you, we will definitely give you a call back and assist further.
We do need more information from you to assist with the technical issue. We do need the details of the installer that came to your enable us to verify is the installer is accredited or not. If the installer is a MultiChoice accredited installer we will escalate to our senior installers department to intervene on the work he did. If the installer is non-accredited we will recommend that you visit our website https://www.dstv.co.za/get-dstv/installers/ and contact a MultiChoice accredited installer.
Again On the behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent, Sinqobile. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,