Disgracefull customer service from DSTV

Absolute the worst service ever. Account issue after going on a price lock mid last year. Since then DSTV has tried to debit my account with amounts of R5000+, R3000+ every time I have reversed the ludacris debit orders and made R899 eft payments. It took DSTV until December to figure out that when they activated my price lock contract they also reactivated all the past decoders i had and also incorrectly billed me for them as well. They managed to reverse the amounts and apparently correct my account. Till now there is a R394 amount outstanding because of cost for reconnecting and the reversals. So in a nutshell I have to pay for DSTV incompetency. I am sure there is many people like me who now just will pay the R400