NR
Nompumezo R

1 reviews | Active since Dec 2022

13 Dec 2023, 17:57

Disgraceful service provided by DStv MultiChoice

DStv MultiChoice has been giving the worst ever service since I had joined them back 2015/16. They have been disconnecting me for several days after I had made the payment advised by them to pay through their WhatsApp platforms. End of July/beginning of August 2023 I downgraded from Compact to Access package and was advised to pay a certain amount but after a few days I was disconnected for almost a week and ****med to pay 4 different amounts purported I owed. Before the end of November I requested to be upgraded to Compact package and was told to pay R520 which I did pay up, only to be disconnected again from the 11th November 2023. They have been demanding me to pay 5 different amounts raging from R206-R255, which I find them absurd and grossly. Their agents that I have been communicating with on their (DStv MultiChoice) on Facebook are rude and clueless of the stress deprivation my family is subjected to by DStv MultiChoice. They have been demanding me to pay all these different amounts of purportedly owed by me to them without any clear convincing one solid evidence, because on their decoder remote there is a button I press to check for messages and any amounts I owe, there are no messages alerting me to the excessive unexplainable amounts they put up on Facebook. Dstv MultiChoice has been chasing customers away with their low level customer service and ****s, because on facebook they have a page where all their customers complain about the same and some who.I have been communicating with via media social platform and face2face have told me that they have longtime ended the use of DStv MultiChoice in their households. I am utterly fed up as well, I am highly considering to total cut ties with DStv MultiChoice for good. These people even have the audicity to read and write me concoted account statements of these stupid amounts they say I still owe them!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Dec 2023, 07:08
Official
Hi  Nompumezo Radasi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team