Disgraceful service.

When selecting the "nature" of this review. I unfortunately was limited to one option. Should I have had the choice I would have put. Bad attitude. Late delivery. Damaged goods. Breach of contract. And the list goes on and on.

We decided in the beginning of December 2017 wanted the DSTV price lock package of R959 per month. On the 6th of December I got an SMS notification that my package and payment plan was approved and that a courier would take 2-5 working days for delivery.

We were rather excited. I then got a phonecall on the 20th of December by a horribly rude and in trained courier driver saying he was waiting at my gate and I must hurry and open up.

I got our decoder and was so happy to finally have it set up etc. no one from DSTV Came that day to do an installation. I then called and was told we have to arrange it with an installer.. we apparently would not pay as it's included.. We were not told that we had to arrange it. However the call agent gave me two companies. Both are exactly 15 meters from my house in central durbanville.

Long story short we got stood up 3 times by the installation companies.

I called and spoke with the so called manager "Makhosonke" who assured me atleast 6 times he would have a company at my house the next day.

He made these promises for over a week and no one ever came.

We decided on the 2nd that we want to cancel the entire contact and they must collect the decoder. We informed them.

On the 3rd of January I got a notification that R1311 had been taken by multichoice!!

I cannot believe the NERVE after all the incompetence and disgraceful service they still go and take my money when I haven't even taken the decoder out the box!!

Now we were told on the 8th of January I would have a courier company at my house and they would issue a refund right after the collection.

NOT ago my surprise the 8th came and NO courier came. I called DSTV like my normal schedule sat on hold for +- 20 minutes and asked to speak with Makhosonke who was not available but called me back.

Again he made promises that someone would come on the 9th etc etc.. he said he would call me on the 9th (today) and make sure all was sorted.

Yet AGAIN aim not suprised as the 9th has come and gone and he has NOT called again. The decoder sits in its box in my house and Multichoice still have my money that they had NO RIGHT TO TAKE!!!

Who on earth must I speak with so I can be done with the nightmare.