MP
Madeleine P
1 reviews | Active since Oct 2018
08 Mar 2024, 20:12
DISGRACEFUL DSTV DISCONNECTION
What a disgrace! Paid an annual fee May 2023 and service is disconnected tonight. NO Way to communicate apart from the useless AI bot. NO Customer service! Quality of channels is down the drain. NONE of the online services is of ANY help.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Mar 2024, 20:26Hi Madeleine,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Mar 2024, 20:26
Official
Hi Madeleine,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MP
Madeleine P's updateReviewer Update
08 Mar 2024, 21:04Author
DStv
Good evening Madeleine Pieters
Thank you for contacting us and bringing this matter to our attention. It is totally unacceptable that you have made an annual payment and yet services got disconnected. Please send us a inbox message and we will verify the account to ensure that we can have a look at what is happening. ~CM
Please do not pacify your clients further with AI generated messages? Please clean up your act and get your accounts dept in order? I made an ANNUAL payment in MAY 2023. WHY AM I DISCONNECTED? Pay 12 months and get one free???
DStv
Good evening Madeleine Pieters
Thank you for contacting us and bringing this matter to our attention. It is totally unacceptable that you have made an annual payment and yet services got disconnected. Please send us a inbox message and we will verify the account to ensure that we can have a look at what is happening. ~CM
Please do not pacify your clients further with AI generated messages? Please clean up your act and get your accounts dept in order? I made an ANNUAL payment in MAY 2023. WHY AM I DISCONNECTED? Pay 12 months and get one free???
MP
Madeleine P's update08 Mar 2024, 21:04
Reviewer Update
Author
DStv
Good evening Madeleine Pieters
Thank you for contacting us and bringing this matter to our attention. It is totally unacceptable that you have made an annual payment and yet services got disconnected. Please send us a inbox message and we will verify the account to ensure that we can have a look at what is happening. ~CM
Please do not pacify your clients further with AI generated messages? Please clean up your act and get your accounts dept in order? I made an ANNUAL payment in MAY 2023. WHY AM I DISCONNECTED? Pay 12 months and get one free???
DStv
Good evening Madeleine Pieters
Thank you for contacting us and bringing this matter to our attention. It is totally unacceptable that you have made an annual payment and yet services got disconnected. Please send us a inbox message and we will verify the account to ensure that we can have a look at what is happening. ~CM
Please do not pacify your clients further with AI generated messages? Please clean up your act and get your accounts dept in order? I made an ANNUAL payment in MAY 2023. WHY AM I DISCONNECTED? Pay 12 months and get one free???