Disgraceful Customer Service

It is now 6 weeks and i am still struggling with Multichoice. I was incorrectly billed and i have been calling almost every 2nd day to have this fixed. Last week someone called me for the first time in those 5 weeks and send that he was going to fix it but when i checked the following day it was still incorrect. My payment amount is supposed to be R409.00.

I am so frustrated right now. I am the one who has to call them over and over again. Each time they promise to escalated it only to find out that it doesn't get escalated. They they promise that a Manager will call me but nothing. This situation has caused me alot of emotional stress and not forgetting the amount of money i have spent in the last almost 6weeks calling them.