Disgrace of a service

This morning I woke up to me service disconnected. I couldn't understand why reason being I am on debit order and a debit went off on the 1st April. I check on WhatsApp and it said I owed R266, again, very confused. I then loaded airtime and called their call centre. I got through to Arthi who was unable to hide the fact that he was even more confused than I was. He went on to swing his mouthpiece and have a conversation with another female. After a while he puts me on hold for a total of 10min. The line cuts. I load more airtime, again no help. I'm now tired of wasting my airtime and resort to fb. The person who assists me sends a record of my billing which baffled me and my family. Nothing made sense. Apparently I also requested for my account to be cancelled..upon request for proof of this I get an apology and that things will be sorted out. Its now more than 12hrs later and guess what... Yep you guess right I'm still disconnected because of something that was not my fault. And guess again, yes I'm paying for a service I am not receiving. Had I been in the wrong and made the payment my subscription would have been reconnected in less than 5min but now that the problem is on your side I must wait hours and still be told that nobody can give me a call. Absolutely appalling. And you'll wonder why customers are leaving