Disgrace

We have been loyal customers for years but recently this Institution is one of the worse places i have come across. Your client service suck i think you need to send your employees for better training. I made a early payment for July and spoke to an consultant. This consultant assured me that the payment i am making is for July 2020 as the service was disconnected for June. Today on 10 July my service was disconnected and was told the payment i made was for June. Now tell me i paid so much money just for 2 weeks of Watching. The consultant explained to me that i have to make a payment before the 5th not make my payments on the 5th. So for 2 weeks of service you charging me R400 and now all of a sudden there was a R198 outstanding but previously when i check my balances there was no outstanding a amount. You are a disgrace even for not accommodating people within the Lock-down no wonder you lost so many clients.