1 reviews | Active since Jan 2012
Disgrace
Hello, I am beyond frustrated and annoyed with DSTV/ Multichoice and poor level of service I am receiving .
You have suspended my service for the 5th time this month!
Payment was made on the 31st of August and an additional payment made 8th of September!
I have sent both proof of payments over 15x
I am phoning and emailing every two days because all I receive is lies from every consultant I speak with. They assure me they may payments are allocated then then I am back to square one ! Being disconnected! And my payments are never allocated!
This is theft by DSTV! The staff in both customer services and accounts , lie through their teeth.
My emails are ignored , I am **** to over the phone and my issue is never resolved!
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
This is unacceptable, how can you not allocate the payment of R663.00 ? That makes no sense. For the past 10 years i have been paying the same account with the same reference number.
further more, i have been charged 4x reconnection fees. As per the "My DSTV" app it shows 4x fees being charged and the amount of R662.99 still outstanding.
In two days time i am going to have the same issue again. This reconnection fee story and me having to call again.
what more can i do other than physically come into your Randburg branch with the proof of payments and sit with someone in your accounts department .
please advise?
This is unacceptable, how can you not allocate the payment of R663.00 ? That makes no sense. For the past 10 years i have been paying the same account with the same reference number.
further more, i have been charged 4x reconnection fees. As per the "My DSTV" app it shows 4x fees being charged and the amount of R662.99 still outstanding.
In two days time i am going to have the same issue again. This reconnection fee story and me having to call again.
what more can i do other than physically come into your Randburg branch with the proof of payments and sit with someone in your accounts department .
please advise?