Discussed with No service policy,Taking money out of My accounts without consent

After complaining,sending one email after another,to be exact 10 emails.I am Still waiting for a response in vain NO feedback!!!!! 😞 all I wanted was them to give back my money DSTV took out of my account,and to let me know, who activated child account.!!!Why can't they rectify there mistake? Or have the decency to call me.What it looks like to me is, that they don't care AT All! Shameful to say the least!! 😞😭😫