Discussed with DSTV No service Policy!!!

I since the 4th of June till know the 20th of July,I have not had anybody coming back to me as to why more than double the amount was taken from my account? After numerous attempts to get a chance cosultant to tell me why this happend, and getting transferred to nowhere land,one consultant gave me a number,as she said that my account is a bus account,as soon as I phone the number,and put my account number in, I get diverted back to the private side, this happend more than 3 times, so I decided to go into a DSTV office and to my suppise the guy there said on his side it's shows the correct amount went of according to his system,and can't help me 😭😭😭 I went to my bank,they confirmed that double the amount went of. So we're is my money. I have send 7 emails already!!!!!!with proof attached as effidance,but No Joy up until Know 😭😭😭😭😭😭😭🙁😡 😡😡😡