SS
Simon S
1 reviews | Active since Mar 2009
01 Feb 2016, 13:57
Discriminates against the elderly
I want to upgrade to the DTSV Xplora, switch to debit order and lock myself in to a 24 month contract. However DSTV wont let you do soif you are older than 68. That is pure **************.<br> <br> I have been a loyal subscriber for more than 20 years, and a good subscriber, always paying my bill, never downgraded and always had the top package.<br> <br> You admit that you have a problem with customer retention, and here I am willing to lock myself in to a 2 year subscription, but you discriminate against me based solely on my age. Shame on you DSTV, shame on you.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 Feb 2016, 16:22Hello simonsnr,
Please accept our apology for the delayed response.
Your comments regarding our service are very important to us. We are committed to providing with the best level of service.
Your query has been referred to the relevant department for further assistance.
Kindly expect feedback directly from them.
Thank you for your time and patience.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
Your comments regarding our service are very important to us. We are committed to providing with the best level of service.
Your query has been referred to the relevant department for further assistance.
Kindly expect feedback directly from them.
Thank you for your time and patience.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply08 Feb 2016, 16:22
Official
Hello simonsnr,
Please accept our apology for the delayed response.
Your comments regarding our service are very important to us. We are committed to providing with the best level of service.
Your query has been referred to the relevant department for further assistance.
Kindly expect feedback directly from them.
Thank you for your time and patience.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
Your comments regarding our service are very important to us. We are committed to providing with the best level of service.
Your query has been referred to the relevant department for further assistance.
Kindly expect feedback directly from them.
Thank you for your time and patience.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah