discouraged and disappointed

I have been calling and logging in complaints with multichoice since the beggining of 2016. the issue being my decoders hard drive which in Dec 2015 decided to crash. i had the decoder swapped at multi choice Randburg , paid a R600 fee despite being a panel viewer. i was told that the decoder will take atleast 48hrs to load on catch up. till today it is still loading on catch up, i lost count of how many 48hrs it has been . i have called the call center sooooo many times with a promise f some department getting back to me .....its sad that i still pay the full amount with no Explora services ....can someone please tell me what now...