LM
Lungelo M
1 reviews | Active since Jun 2016
14 Jul 2020, 14:43
Discounted subscription a ****!!!
DSTV is a ******* of note. On 29 May, l received a text saying if I upgrade from Compact to Compact Plus, I will pay a discounted R470 for 3 months. I immediately called them and asked for an upgrade and the consultant confirmed that I will only pay R470. This did not happen. I was quoted an amount to pay but I paid more, like I usually do. Today I found out that they charged me the normal subscription fee and did not deduct the credit I had for upgrading during the month and they want me to pay the normal subscription fee again for the coming month. Essentially, that SMS about a discounted subscription was a lie. I fully understand why people are migrating to Netflix. I will soon cancel my subscription as well, DSTV is expensive in any case.
Helpful (0)
Replies (10)0
Replies (10)
DStv (MultiChoice)'s replyOfficial
14 Jul 2020, 14:47Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Jul 2020, 14:47
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Jul 2020, 19:03Hi Lungelo,
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that the offer you received is a legit offer. Our records show that the discount of R59.00 was allocated on the 2020-06-15.
At the moment your account shows that your package has been downgraded back to DStv Compact. Please confirm if we should upgrade your services back to DStv Compact-Plus.
Kind regards
DStv help team
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that the offer you received is a legit offer. Our records show that the discount of R59.00 was allocated on the 2020-06-15.
At the moment your account shows that your package has been downgraded back to DStv Compact. Please confirm if we should upgrade your services back to DStv Compact-Plus.
Kind regards
DStv help team
Best regards,
DStv (MultiChoice)'s reply15 Jul 2020, 19:03
Official
Hi Lungelo,
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that the offer you received is a legit offer. Our records show that the discount of R59.00 was allocated on the 2020-06-15.
At the moment your account shows that your package has been downgraded back to DStv Compact. Please confirm if we should upgrade your services back to DStv Compact-Plus.
Kind regards
DStv help team
We tried to call you to no avail.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Kindly be advised that the offer you received is a legit offer. Our records show that the discount of R59.00 was allocated on the 2020-06-15.
At the moment your account shows that your package has been downgraded back to DStv Compact. Please confirm if we should upgrade your services back to DStv Compact-Plus.
Kind regards
DStv help team
Best regards,
LM
Lungelo M's updateReviewer Update
15 Jul 2020, 19:45Dear DSTV, this is the cell number linked to the account: ***.
The information above is not true. Please email me a detailed statement with transactions from 1 May to this day. My email is: ***.
Regards,
The information above is not true. Please email me a detailed statement with transactions from 1 May to this day. My email is: ***.
Regards,
LM
Lungelo M's update15 Jul 2020, 19:45
Reviewer Update
Dear DSTV, this is the cell number linked to the account: ***.
The information above is not true. Please email me a detailed statement with transactions from 1 May to this day. My email is: ***.
Regards,
The information above is not true. Please email me a detailed statement with transactions from 1 May to this day. My email is: ***.
Regards,
DStv (MultiChoice)'s replyOfficial
16 Jul 2020, 08:14Hi Lungelo,
Please reply privately so that I share the statement with you.
Kind regards
DStv help team
Please reply privately so that I share the statement with you.
Kind regards
DStv help team
Best regards,
DStv (MultiChoice)'s reply16 Jul 2020, 08:14
Official
Hi Lungelo,
Please reply privately so that I share the statement with you.
Kind regards
DStv help team
Please reply privately so that I share the statement with you.
Kind regards
DStv help team
Best regards,
LM
Lungelo M's updateReviewer Update
16 Jul 2020, 08:19Dear DSTV, this is the cell number linked to the account: ***.
The information above is not true. Please email me a detailed statement with transactions from 1 May to this day. My email is: ***.
Regards,
The information above is not true. Please email me a detailed statement with transactions from 1 May to this day. My email is: ***.
Regards,
LM
Lungelo M's update16 Jul 2020, 08:19
Reviewer Update
Dear DSTV, this is the cell number linked to the account: ***.
The information above is not true. Please email me a detailed statement with transactions from 1 May to this day. My email is: ***.
Regards,
The information above is not true. Please email me a detailed statement with transactions from 1 May to this day. My email is: ***.
Regards,
DStv (MultiChoice)'s replyOfficial
16 Jul 2020, 11:19Hi Lungelo,
I have sent you a statement reflecting the discount offer.
Kind regards
DStv help team
I have sent you a statement reflecting the discount offer.
Kind regards
DStv help team
Best regards,
DStv (MultiChoice)'s reply16 Jul 2020, 11:19
Official
Hi Lungelo,
I have sent you a statement reflecting the discount offer.
Kind regards
DStv help team
I have sent you a statement reflecting the discount offer.
Kind regards
DStv help team
Best regards,
LM
Lungelo M's updateReviewer Update
16 Jul 2020, 11:33Thank you. I have not received it yet.
LM
Lungelo M's update16 Jul 2020, 11:33
Reviewer Update
Thank you. I have not received it yet.
LM
Lungelo M's updateReviewer Update
16 Jul 2020, 22:26Dear DSTV,
Thank you for the constant replies to this issue. I am, however, informing you that I still have not received email with the statement you refer to above. As a result, my query is still unresolved. I ask you, once again, to send me the said statement because I still contend that I have been deceived by DSTV. I can do a basic reconciliation of my payments (and the payments that should have been deducted, since I do not have the statement yet) and I can easily tell you that it does not reconcile to your last response. Your very own consultant told me contradictory information to what you wrote about the amount deducted. Please send me the statement to clear this issue and save each other time.
Thank you for the constant replies to this issue. I am, however, informing you that I still have not received email with the statement you refer to above. As a result, my query is still unresolved. I ask you, once again, to send me the said statement because I still contend that I have been deceived by DSTV. I can do a basic reconciliation of my payments (and the payments that should have been deducted, since I do not have the statement yet) and I can easily tell you that it does not reconcile to your last response. Your very own consultant told me contradictory information to what you wrote about the amount deducted. Please send me the statement to clear this issue and save each other time.
LM
Lungelo M's update16 Jul 2020, 22:26
Reviewer Update
Dear DSTV,
Thank you for the constant replies to this issue. I am, however, informing you that I still have not received email with the statement you refer to above. As a result, my query is still unresolved. I ask you, once again, to send me the said statement because I still contend that I have been deceived by DSTV. I can do a basic reconciliation of my payments (and the payments that should have been deducted, since I do not have the statement yet) and I can easily tell you that it does not reconcile to your last response. Your very own consultant told me contradictory information to what you wrote about the amount deducted. Please send me the statement to clear this issue and save each other time.
Thank you for the constant replies to this issue. I am, however, informing you that I still have not received email with the statement you refer to above. As a result, my query is still unresolved. I ask you, once again, to send me the said statement because I still contend that I have been deceived by DSTV. I can do a basic reconciliation of my payments (and the payments that should have been deducted, since I do not have the statement yet) and I can easily tell you that it does not reconcile to your last response. Your very own consultant told me contradictory information to what you wrote about the amount deducted. Please send me the statement to clear this issue and save each other time.
LM
Lungelo M's updateReviewer Update
17 Jul 2020, 13:06Dear DSTV,
Thanks for the statement, I have received it. Can I ask that someone calls me to discuss the statement? I would call but I am not sure the consultant I would land on will be able to help me.
Thanks for the statement, I have received it. Can I ask that someone calls me to discuss the statement? I would call but I am not sure the consultant I would land on will be able to help me.
LM
Lungelo M's update17 Jul 2020, 13:06
Reviewer Update
Dear DSTV,
Thanks for the statement, I have received it. Can I ask that someone calls me to discuss the statement? I would call but I am not sure the consultant I would land on will be able to help me.
Thanks for the statement, I have received it. Can I ask that someone calls me to discuss the statement? I would call but I am not sure the consultant I would land on will be able to help me.
LM
Lungelo M's updateReviewer Update
20 Jul 2020, 11:15 Dear DSTV,
Thanks for the statement, I have received it. Can I ask that someone calls me to discuss the statement? I would call but I am not sure the consultant I would land on will be able to help me.
Thanks for the statement, I have received it. Can I ask that someone calls me to discuss the statement? I would call but I am not sure the consultant I would land on will be able to help me.
LM
Lungelo M's update20 Jul 2020, 11:15
Reviewer Update
Dear DSTV,
Thanks for the statement, I have received it. Can I ask that someone calls me to discuss the statement? I would call but I am not sure the consultant I would land on will be able to help me.
Thanks for the statement, I have received it. Can I ask that someone calls me to discuss the statement? I would call but I am not sure the consultant I would land on will be able to help me.