Discontinuing my channels every week although I have paid

I paid on the 02/05/2023 and after realizing my channels were still off, I called them and I was asked to send proof of payment which I did, few days later they disconnected my channels again and again I called the other lady said the first lady I spoke to did not escalate my query so she promised to do it, they i was connected again, now again this morning they have disconnected me again meaning now I must keep on calling them every week, and another thing I was on compact then I downgraded to family but they had a nerve to add Disney plus prescription without my permission and I called them to let them cancel that as I did not ask for it, this is frustrating