1 reviews | Active since Apr 2016

30 Apr 2016, 18:02

discontinued services ONCE AGAIN!!!

After my initial post on the 1st of April my service was discontinued 3 times. I spoke to a "supervisor" on the 29th. She was suppose to call me back today, which of course never happened, and my services once again was discontinued . How many times can a problem like this carry on? Every time it involves a telephone call of nearly an hour, for my account of course!!!! and still no solution. I have never even received a statement up to date nor a solution to the continuous disconnection of services due to incompetency.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2016, 10:45
Official

Dear Mrs Lindeque,

We confirm that you have been assisted.

Your two DStv Premium packages are active. The account was manually adjusted which currently reflects a credit balance.

Thank you for your time and patience.

Should you require any further assistance, please don’t hesitate to contact us.

Kind regards

Dinah

Best regards,