TM
Thobekile M
1 reviews | Active since Feb 2012
18 Feb 2015, 04:53
Disconnetion of Services
I just got home last night in Durban from Pretoria and discovred that the DSTV channels have been disconnected. I do not know the reason cause I pay my account every mont though the debit order. Even this month debit order went through and I'm up to date with my payments. I never received any warning whatsover. This is really dishartening
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Feb 2015, 08:47Hello Angeline38,
We confirm that your service is active and has not been disconnected.
You may be experiencing a loss of picture/scrambled picture. Please reset your device:
- Unplug power
- Remove smart card
- Wait 30 seconds
- Plug power in
- Wait for E04 Error message
- Insert Smart card
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We confirm that your service is active and has not been disconnected.
You may be experiencing a loss of picture/scrambled picture. Please reset your device:
- Unplug power
- Remove smart card
- Wait 30 seconds
- Plug power in
- Wait for E04 Error message
- Insert Smart card
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
DStv (MultiChoice)'s reply18 Feb 2015, 08:47
Official
Hello Angeline38,
We confirm that your service is active and has not been disconnected.
You may be experiencing a loss of picture/scrambled picture. Please reset your device:
- Unplug power
- Remove smart card
- Wait 30 seconds
- Plug power in
- Wait for E04 Error message
- Insert Smart card
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
We confirm that your service is active and has not been disconnected.
You may be experiencing a loss of picture/scrambled picture. Please reset your device:
- Unplug power
- Remove smart card
- Wait 30 seconds
- Plug power in
- Wait for E04 Error message
- Insert Smart card
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel