Disconneting my service

I am really upset with multi choice. They have disconnected my dstv 7 times in the last month. According to them they haven't received September's payment I have mailed them 7 times and faxed it 5 time to them. today 3 Nov 2015 I have phoned them 11 times regarding my re activation of my dstv. My husband was on the phone for half hour and so was I. Since this morning 7 o clock until now 15:42 I has still not been resolved. I told them that I wanted to be rein burst with the time I am disconnected and all the phone calls that I have made. They just say sorry NO. They are quick to disconnect your services but once they have made the mistake its just sorry for the inconvenience. One lady when I was ranting about the service just hung up on me. I am a very unsatisfied customer.