JG
Johan G
1 reviews | Active since Nov 2013
22 Oct 2015, 03:48
Disconnection with payment
On 17 october 2015 i pgoned the call centre as my dstv was disconnected allthough i make monthly payments. The callcentre after a long debate said it was their mistake as they moved to a new system and by accident re activated my old decoder and smartcard and therfore have been billing me for 2 accounts allthough i only have my latest acc active. They assured me its sorted and immediately activated my services. On 22 october i am in yhe same pisition. My services have been cut again. This after they assured me that it has been rectified. Now the whole battle starts again. I have no dstv and i am a paying customer. They even recorded my quiry at the call centre. I am very unhappy about this.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Nov 2015, 08:07Hello Goeters,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have rectified the billing on your account and the next payment will be expected on the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have rectified the billing on your account and the next payment will be expected on the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
DStv (MultiChoice)'s reply06 Nov 2015, 08:07
Official
Hello Goeters,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have rectified the billing on your account and the next payment will be expected on the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have rectified the billing on your account and the next payment will be expected on the 1st December 2015. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,