NM
Nathan M
1 reviews | Active since May 2016
03 Jan 2025, 06:43
Disconnection service does not work
I disconnected my premium streaming account using your internet page. The page went through the process and it confirmed it would be disconnected 1 Jan 2025.
Imagine my surprise to see it is still connected and that you debited my account. Your internet page clearly does not work and appears to be by design. You owe me a refund now. I actually think you need to be reported because its not the first time I've tried to disconnect using your internet. I will be reporting you to the relevant financial and/or broadcasting group.
Please don't phone me as I am deaf, so I don't take calls.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Jan 2025, 07:32Hi Nathan,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jan 2025, 07:32
Official
Hi Nathan,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Jan 2025, 18:44Hi Nathan,
Please kindly send us an email to *** so we can assist you further without phone calls.
We wait to hear from you.
Kind regards,
DStv: Hello Peter Team
Please kindly send us an email to *** so we can assist you further without phone calls.
We wait to hear from you.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Jan 2025, 18:44
Official
Hi Nathan,
Please kindly send us an email to *** so we can assist you further without phone calls.
We wait to hear from you.
Kind regards,
DStv: Hello Peter Team
Please kindly send us an email to *** so we can assist you further without phone calls.
We wait to hear from you.
Kind regards,
DStv: Hello Peter Team
Best regards,
NM
Nathan M's updateReviewer Update
06 Jan 2025, 08:34Thanks, I have emailed.
NM
Nathan M's update06 Jan 2025, 08:34
Reviewer Update
Thanks, I have emailed.