Disconnection of Services for Payment of the Correct Subscription Amount

This review has reference dated 15 November 2023 disputing high inconsistent billing on my account by DStv Multichoice which led to the Disconnection of Services by the company on the 14 November 2023 due to the fact that I made payment of the agreed amount in terms of the Promo Compact Price Lock Package of R632.

On the 14 November 2023 my DSTv MultiChoice subscription account was suspended due to payment for the agreed monthly payment but the company want me to pay for the amount which is inconsistently higher than the amount I have to be billed for in terms of the Compact Price Lock Package of R632. My monthly statements I have from the company confirm that I have to pay R632.

On the 15 November 2023 I wrote a review on this page highlighting the detailed background of events leading to the Disconnection of Services on the 14 November 2023.

On the 17 November 2023 my DSTv account suspension was lifted and services were reconnected temporarily. On Monday, 20 November 2023 DStv Multichoice decided to disconnect services again.

To date I haven't received any official communication from the company in respond to my complain that was published one this platform on the 15 September 2023 disputing the high inconsistent amount been billed to my subscription account. The manner in which the company has behaved in this situation shows that the company has become unprofessional, ************, ***********, lack of customers care and integrity, dishonest, abusive and it's business practice is *********. This are characteristics of a monopolistic dominant player in the industry.

I just want the company to issue official respond to my complain by either publishing it on this platform or sending an email to me so that I can be able to move forward from this inconvenience, unhappy and dissatisfying situation. I will highly appreciate it if a copy of the promo Compact Price Lock Package contract can be attached to the correspondence letter.