JB
Jaco B

1 reviews | Active since Oct 2011

08 Feb 2015, 07:10

Disconnection Of Services every day

Hi To Whom It May Concern<br> <br> I have send you guys my proof of payment now 4 times. I have called twice to reactivate it. But once again this morning it has been blocked. Every time Multichoice charges me a reconnection fee. So we are on R100 reconnection fee already. If you reactivate it now you will charge me again. Then i have to pay R150 for your mistakes.<br> <br> The payment was made and emailed. Still after i called on Friday and Saturday morning you put it off on Sunday again.<br> <br> Is MULTICHOICE just trying to make money out of customers to charge reconnection fees after an account was paid even if it was a preselected beneficiary from the bank as they requested.<br> <br> I will post this on Hellopeter to let people know how Multichoice rob people from money they work so hard for.<br> I want my services reconnected and the reconnection fees reversed also the money it cost me to call you to keep on reconnecting and not been able to watch after paying back for the last 3 days.<br> <br> Please go look on hellopeter i have posted this.<br> <br> Regards

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Feb 2015, 14:35
Official
Hello Brendon1@,

Kindly accept our sincerest apologies for the bad service received.

Please see your personal e-mail address for the account details.

Should you need assistance with the account, you can inform us at ***.

Kind regards
Katleho