********* Disconnection of services

I paid for prescription on the 21st of May as i usually do, only to walk up the next more to my services being disconnected, after sending proof of payment and spending 45 min on the phone to eventually get my services reconnected again. To wake up this morning 23rd of May to my services being disconnected again. I called the contact centre only to be told that the POA wasn’t attached to my profile and I need to send it again.

This is disappointing